Privacy Policy

Privacy Policy

BlueAge Services is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, provided when you contact us or place an order.
• Purchase information — products ordered, payment method (we do not store card details), transaction references.
• Account information — if you create an account on our store, your login credentials (password stored securely).
• Usage data — pages visited, browser type, IP address, and general location, collected automatically via cookies and analytics tools.
• Communications — messages sent to us via email, WhatsApp, or our website contact forms.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders and service engagements.
• Communicate with you about your order, project, or enquiry.
• Send occasional updates or promotional information (you may opt out at any time).
• Improve our website and services based on usage patterns.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use them to:

• Remember your preferences (e.g. currency, language).
• Analyse site traffic via Google Analytics.
• Support our cookie consent mechanism.

You may accept or reject cookies via the cookie notice on our website. Rejecting non-essential cookies will not prevent you from using the site, but some features may behave differently.

4. Third-Party Services

We use the following third-party services which may process your data according to their own privacy policies:

• Google Analytics — website traffic analysis.
• Google Translate — optional page translation.
• Payment processors — for processing store transactions.
• WhatsApp — for direct client communication.

We encourage you to review the privacy policies of these services independently.

5. Data Storage & Security

• Your data is stored on secure servers.
• We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
• No method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records may be retained for up to 7 years for accounting and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal retention obligations).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at blueageservices@gmail.com.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

9. International Users

BlueAge Services operates from Uganda and serves clients globally. If you access our website from outside Uganda, your information may be processed in Uganda. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: blueageservices@gmail.com
• Phone / WhatsApp: +256 742 221792
• Website: www.blueageservices.com
• Address: Ntinda, Kampala, Uganda